Terms of Service

Last updated: 22 September 2026

These terms are an agreement between you and TrackReply ("we", "us"). They apply to the TrackReply Chrome extension and the web app at trackreply.com (together, "the service"). By creating an account or using the service, you agree to them. If you use TrackReply on behalf of a company, you agree to them for that company too.

1. What the service does

TrackReply lets you schedule follow-up messages to your WhatsApp contacts. The follow-ups are sent from your own WhatsApp account, through WhatsApp Web open in your browser, at the time you choose. A follow-up is cancelled automatically if the contact replies first.

TrackReply is an independent product. It is not made, endorsed or supported by WhatsApp or Meta. You remain responsible for complying with WhatsApp's own terms and policies when you use your WhatsApp account.

2. Your account

  • You must be at least 16 years old and give us accurate account details.
  • Keep your password and your account key private. You are responsible for what happens under your account. Tell us at once at support@trackreply.com if you think someone else has access to it.
  • You may only connect WhatsApp numbers that you own or are authorised to use.

3. Acceptable use

You agree not to use TrackReply to:

  • send spam, bulk unsolicited messages, or messages to people who have not given you their number or who have asked you to stop contacting them;
  • send content that is illegal, fraudulent, harassing, threatening or misleading;
  • break any law, including consumer protection, marketing and data protection laws;
  • interfere with the service, probe or bypass its security or plan limits, or access other users' data;
  • resell or copy the service, or build a competing product from it.

You are responsible for the messages you schedule and for having a lawful basis to contact the people you send them to. We may suspend an account that breaks these rules.

4. Plans, payment and renewal

TrackReply has a free plan and paid plans. What each plan includes and costs is shown on the pricing page.

Our order process is run by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment, invoices, sales tax and VAT, and provides all customer service inquiries and handles returns. Paddle's buyer terms also apply to your purchase.

  • Paid plans are subscriptions billed monthly or yearly in advance. They renew automatically at the end of each period at the price then in effect until you cancel.
  • You can cancel at any time from the Billing page in your dashboard. Your plan stays active until the end of the period you have paid for, then your account moves to the free plan. Your data is not deleted when you cancel.
  • If we change the price of a plan, we will tell you by email at least 30 days before the new price applies to your next renewal.
  • If a payment fails and is not fixed, your account moves to the free plan. Follow-ups you already scheduled are still sent.

5. Refunds

You can ask for a full refund within 14 days of any payment. How to ask, and what is covered, is set out in our refund policy.

6. Your content and data

The messages you schedule and the numbers you send them to remain yours. You give us permission to store and process them only as far as needed to run the service for you. How we handle your data is explained in our privacy policy.

7. Availability and delivery

Follow-ups are sent through WhatsApp Web in your browser. They can only go out while that browser is running and WhatsApp Web is connected, and WhatsApp may change or restrict how its service works at any time. We work to keep TrackReply reliable and we show the real status of every follow-up, but we cannot promise that every message will be delivered, or delivered at the exact minute scheduled. We may carry out maintenance or change features, and will give notice of changes that remove something you pay for.

8. Ending your use

You can stop using TrackReply and ask us to delete your account at any time by emailing support@trackreply.com. We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it. If we close a paid account for a reason that is not your fault, we will refund the unused part of your current period.

9. Disclaimer and limit of liability

The service is provided "as is" and "as available". To the extent the law allows, we give no warranties beyond those stated in these terms. We are not liable for indirect or consequential losses, such as lost sales, lost profits, lost data, or action WhatsApp takes against your account. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer under the law of the country where you live.

10. Changes to these terms

We may update these terms as the service changes. The date at the top shows the current version. For changes that materially affect you, we will notify you by email or in the app at least 30 days before they take effect. If you keep using the service after that, the new terms apply.

11. Governing law

These terms are governed by the laws of the Republic of Azerbaijan. This does not take away any mandatory consumer protection that the law of your own country gives you.

12. Contact

Questions about these terms: support@trackreply.com.