Refund Policy

Last updated: 22 September 2026

We want you to pay for TrackReply only if it works for you. If it does not, you can have your money back.

1. 14-day refund

You can ask for a full refund within 14 days of any payment for a paid plan. This covers your first payment and every renewal, monthly or yearly. You do not have to give a reason.

2. How to ask for a refund

Email support@trackreply.com from the address on your account, and tell us which payment you want refunded. You can also request the refund directly from Paddle at paddle.net.

3. How refunds are paid

Our orders are processed by Paddle.com, our Merchant of Record, so refunds are issued by Paddle to the payment method you used. We answer refund requests within 3 business days. Once a refund is issued, it usually takes 5 to 10 business days for the money to show on your statement, depending on your bank.

4. What happens to your account

When we refund a payment, we also cancel the subscription it belongs to, so you are not charged again, and your account moves to the free plan. Your account, connected numbers and follow-ups are kept. You can upgrade again at any time.

5. After 14 days

After 14 days a payment is not refundable, but you can cancel at any time from the Billing page in your dashboard so that you are not charged again. Your plan stays active until the end of the period you have paid for.

If the service did not work because of a fault on our side, write to us even after 14 days and we will look at it case by case. This policy does not affect any rights you have under consumer protection law.

6. Contact

Questions about refunds: support@trackreply.com.